Jieyang City Council: Golden Week appliances automobile categories of complaints more - appliance repair, appliance sales - Network Appliance Industry-hc360 HC

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City Council calls: Consumers should be more ways to raise awareness in advance Rights

seaclear aquariums

National Day holiday has passed, City Council of the Golden Week, consumer advice invisible fence batteries

Complaints airline approved pet carrier

Carried out an inventory, 8 days, 120 people were receiving counseling, of which 13 complaints have all been resolved, for consumers to restore economic losses 18,000 yuan. Consumer advice, complaint to Home

Electronic

Electrical class

Car

Class-based, including product specifications, agreement disputes, and after-sales

Service

And so on. According to the basic situation of consumer complaints, City Council official says, small number of complaints on the one hand may improve the market economic order in our city, but may also reflect the city from another perspective, awareness of consumer rights protection needs to be improved.



Low consumer awareness in advance Rights



Reporter learned from the City Council, due to business promotion activities during the festival and more

Refrigerator

,

Air conditioning

Increased consumption of other appliances, such as the increase in commodity complaint. City Council to accept household appliances during the festival of consultation, complaints 49, more controversial is the specification of goods, merchants will not purchase invoice, the quality problem, asked warranty been intentionally delayed stall and so on; while the dispute over cars is agreement disputes: some

Sell

Concealing the true commercial vehicles, reckless vehicle replacement parts sold to consumers and did not inform; while some consumers to buy the vehicle and signed the contract does not match; automobile enterprises designated special

Service

Business is not required to provide maintenance services to consumers. Car service of which the content is more recent complaint, after consumers pay high fees, sellers do not keep up with the quality of service, especially off-site repair shop 4S not recognize the situation is very irritating to consumers.



For Golden Week, consumer complaints focused on issues relevant person in charge of City Council, a number of complaints from the case can be seen that the awareness of consumer rights protection in advance is still weak, many consumers "do not recognize the pro-recognition authority ", for the introduction of convenience stores be cheap to buy an acquaintance, but neglected part of the agreement should be signed. City Council reminds consumers should try to choose a good reputation, good reputation and scale of the store, particularly in the purchase of cars and other goods needed to sign the agreement, we must guard against "King terms", and should ask for and save invoices and other consumer good evidence, or without basis after the defenders.



Consumers should take the initiative to improve the rights awareness



Recent years, the City Council's continued efforts to increase publicity rights protection, strengthening the construction of activist networks, launched a series of "rights into the community into the countryside" campaign, will expand to a wider range of activists, efforts to resolve each a consumer disputes, so that consumers really feel the lodge complaints, complaints fruit. Most consumer rights awareness for the current situation of low, consumers are advised to improve their own rights protection should be more awareness of ways, particularly prior rights awareness. At the same time learn more about the "Consumer Protection Law" and other relevant laws, it is to raise awareness of the basis of their participation rights protection. Added products should also learn the knowledge, know how to filter in the shopping process, identify substandard products, in the first initiative to protect their legitimate rights and interests.