Most complaints Zuifan quality appliances - electronic appliances, household electrical appliances - household appliances industry-hc360 HC Network

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City Council baked the first quarter of consumers

Complaints large ceiling medallion

Indications?? decorative wall molding

decorative crown molding

Quality home appliances most complaints Zuifan



Recently, the City Council baked the city for a quarter of the situation analysis of consumer complaints. The report shows that all categories of complaints, the home

Electronic

Most electrical kind of complaints, a total of 64, 32.65% of total complaints; the nature of the problem of consumer complaints, product quality problems are most annoying, a total of 150, 76.53% of total complaints.



It is understood that the entire first quarter, the city organization at all levels of CC handled 196 consumer complaints, resolved 196 to address 100%. Economic loss for consumers save 130,700 yuan, will not accept three, receiving visitors, receiving counseling 764 people.



appliances "lead" the first complaints with the majority of complaints related to quality



Report, all complaints issues by category: Household Electrical and Electronic Class 64, 32.65% of total complaints; domestic machinery 6, 3.06% of total complaints; Stores category 59 of the total complaints 30.10%; Housing

Decoration

Building 17, 8.67% of total complaints; agricultural means of production, class 4, 2.04% of total complaints;

Service

Class 35, 17.86% of total complaints; other categories, 11, 5.62% of total complaints.



Complaints at all home appliances, communication products focus on the quality of the complaints of complaint. According to reports, this quarter, the Consumer Council received 38 such complaints, accounting for household appliances class quality of 62.35%, while the main problem is the substandard quality of products; do not have the manual or

Sell

Officers described the effectiveness of performance; product safety hazards exist; after-sales service is poor; maintenance result is not satisfactory so.



The other hand, complaints by the nature of the problem: the quality of 150 total complaints, 76.53%; security 3, 1.53% of total complaints; price of 23, 11.73% of total complaints; measured 3, 1.53% total complaints;

Marketing

Contract 2, 1.02% of total complaints; other 11 cases, 5.62% of total complaints.



vigilance of these goods and services



Is clear from the report shows that the highest quality goods on all issues first. City Council responsible person said, the quality of this quarter, 150 complaints, although a slight decrease over last year, but it also reflects the new problems, it is more prominent is the mobile phone

Clothing

Footwear, leather goods, food, laundry, room and board and other types of complaints as a new trend.



garments, hats, leather goods, 23 cases of quality complaints, accounting for the quality merchandise categories 46.94% of complaints. Main question is: clothing bleaching, shrinking; footwear open plastic, open line, off the end of bleaching; leather cracking, peeling.



Case??



2 10th, for a President to Suining City at a large mall to buy a certain brand of bags, price 1,200 yuan, and discovered that the package has a gap, and demand a replacement, the replacement process, because a salesperson for their bad service, consumer who refused to accept demands the return of a salesperson does not agree to return. Consumers in the case of very angry, complained to the City Council, City Council received a complaint, immediately notify the mall staff responsible for complaints, after investigation, the consumer reflect the true situation and the organization of both mediation and In mediation, the mall is sincere and active apologized to consumers and to refund 1,200 yuan, the consumer satisfaction.



Quality Complaints 5 Laundry, accounting service class quality of 41.67%. To complaints of clothing damaged, string color, dyeing, bleaching, shrinkage, deformation, loss and other difficulties.



Case??



2009 12 4, a south branch of the Consumer Complaints Council to shehong said: October 2009 to two women's coats are sent to a dry cleaners dry cleaning, take clothes were found in a clothes button wash, the other was washed deformation, we asked re-wash, the results can not be restored.